Privacy Policy

Privacy Policy Effective date: April 8, 2026 | Last updated: April 8, 2026 | Jurisdiction: Canada (PIPEDA)

1. Who We Are

IPTV Canada 16K (“we”, “our”, “us”) operates the website iptvcanada16k.ca and provides IPTV streaming subscription services to customers across Canada. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to all visitors, subscribers, and users of our website and services, including those using our free trial.

2. Information We Collect

We collect only the personal information necessary to provide and improve our services.

Information you provide directly:

Full name and email address (for account creation and support)
WhatsApp number or phone number (used for subscription orders and customer support)
Payment information — processed securely via third-party payment providers (we do not store full card details)
Device information you share when setting up IPTV (e.g., device type, operating system)
Messages and inquiries submitted through our contact form or WhatsApp

Information collected automatically:

IP address and approximate geographic location
Browser type, language, and version
Pages visited and time spent on our website (via cookies and analytics)
Referring website or source
Streaming usage data (connection quality, session duration)

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your subscription and payments
To activate and deliver IPTV account credentials
To provide technical support and respond to your inquiries
To send service-related notifications (e.g. renewal reminders, downtime alerts)
To detect, prevent, and address technical issues or fraudulent activity
To improve and optimize our website and streaming service
To comply with legal obligations under Canadian law

We will not use your information for any purpose other than those listed above without your explicit consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Payment processors: Secure third-party services to process transactions. They have their own privacy policies and are bound by applicable laws.
Communication tools: WhatsApp (Meta) is used for customer communication. Please review Meta’s privacy policy for how they handle messages.
Analytics providers: We may use tools such as Google Analytics to understand website usage. This data is anonymized and aggregated where possible.
Legal requirements: We may disclose your information if required by law, a court order, or to protect the rights and safety of our users or the public.

Any third party we share data with is required to handle it in accordance with applicable Canadian privacy laws and is prohibited from using it for their own marketing purposes.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

Types of cookies we use:

Essential cookies: Required for the website to function properly (e.g. session management).
Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics).
Marketing cookies: Used to track conversions and display relevant content.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Under PIPEDA, implied consent is accepted for non-sensitive cookies when users continue to use our site after being notified.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Account and subscription data is retained for the duration of your subscription and up to 2 years after its expiry for billing and support purposes.
Communication records (support messages) are kept for up to 1 year.
Analytics and usage data is retained for up to 26 months (standard Google Analytics retention).

When your data is no longer needed, we securely delete or anonymize it.

7. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data, including:

SSL/TLS encryption for all data transmitted between your browser and our servers
Secure, access-controlled storage for account credentials
Use of reputable third-party payment processors — we never store full credit card numbers
Regular review of our data collection and security practices

In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada (OPC) as required under PIPEDA’s breach notification rules.

8. Your Rights Under PIPEDA

As a resident of Canada, you have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correct: Ask us to update or correct inaccurate information.
Right to Withdraw Consent: Opt out of non-essential data uses at any time.
Right to Know Purpose: Know why your data is being collected before or at the time of collection.
Right to Minimal Collection: We only collect what is necessary for stated purposes.
Right to Complain: File a complaint with the OPC if unsatisfied with our response.

To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days. A minimal fee of $30 may apply to access requests under PIPEDA.

You may also contact the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or by phone at 1-800-282-1376 if you have concerns.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove it from our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, by sending a notification via email.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us — Privacy Officer

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Company: IPTV Canada 16K (oryoTV)
Email: info@iptvcanada16k.ca
Phone: +44 7446 262009
Website: iptvcanada16k.ca
Response time: Within 30 days of receipt

We are iptvcanada16k

Links

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